Joining us will definitely make your shopping experience much more pleasant! By simply signing into your account, you can track orders, save addresses, manage your moomooz credit and more. We want to make sure your every second with us is worth it.

To create a moomooz account, click on the "Account" tab. In only a few minutes, you will be a part of the moomooz family, too! You can make changes to your account information at any time. Don’t worry, we promise to keep all your information saved under “Account” confidential.

Your moomooz login ID is identical to your email address. Here is how you can reset your password: Click on the "Account" tab, where you will find the question “Forgot your password?” at the bottom. Click on it, and we will email you a temporary password you can use to sign in and create a new one.

It’s super easy! Sign in and click on the “Account” tab. Feel free to change and update your account information whenever.

You can find the tab to your shopping cart at the top right corner of our start page. Click on the Shopping Bag icon to look into your shopping cart more closely.

This is the fun part! First, select the item you like and choose your desired color and size. Next, click on the “Add to Cart” button. Now you can keep shopping or proceed to checkout by clicking “Buy it Now”.

It only takes a few steps to complete your purchase:
- Select the item you want to buy and click “Add to Cart”.
- Keep shopping for more goodies or go to “Buy it Now”.
- When you are done shopping, click on the Shopping Bag icon at the top right corner and proceed to check out.

As soon as you place your order, you will receive a confirmation email including your order number. You will receive another email once your items are shipped.

Refer to our size guide for help! You can find the link on the bottom.

The prices shown on the product page do not include taxes. All orders are subject to potential customs taxes and fees of the destination country. In case your order is detained, the recipient of the package may have to pay additional taxes and fees.

Unfortunately, we are unable to determine the exact amount of taxes and fees you are required to pay, since the customs policies and importation taxes vary for every country.

Products are available within the limit of stocks available at moomooz or our partner brands. Product availability is noted on the concerned product page and on the summary page of your shopping cart. The status of product availability can change even on the same day. Please kindly understand that although we strive to inform you about the most recent product availability status, items you have ordered can be unavailable. In that case, we are fully committed to inform you as quickly as possible. Also, the moomooz team is always more than happy to help. Please reach us at help@moomooz.com for any questions regarding product availability.

No worries, we are here to help! Fill in the Contact Form to let us know about the issue, or contact us at help@moomooz.com.

You can check the status of your order by clicking on the “Account” tab. The delivery status of your package will also be available on this page once the shipping begins.

Cancellation depends on the status of your order. Once your invoice has been issued, your order cannot be cancelled. Reach our customer service here Contact Form or by email at help@moomooz.com for further guidance. Please make sure to include your order number.

When your checkout process is completed, you will receive a confirmation email including the details of your order.

Orders are processed within 5 business days. A shipping confirmation email will be sent to the email address provided to us when placing the order once the package has shipped.

(Business days are from Monday through Friday, excluding holidays.)

Moomooz accepts major credit cards (Visa, MasterCard, American Express, etc.) You can also make payments using PayPal. Details regarding available payment options will be provided at checkout. 

All payment will be made in the US Dollars.

The security of your personal information is very important to us. Moomooz uses all means necessary to ensure the safety and confidentiality of your data provided online. Moomooz uses SSL (Secure Socket Layer,) which is a secure payment program that only allows the encoding of your banking co-ordinates during the transaction. The Paymentwall will let alone receive the banking information submitted to moomooz at the time of the payment.

You can use moomooz credit like cash when you shop with us at www.moomooz.com!

Moomooz credit expires when you permanently deactivate your moomooz account (which we hope will never happen.) Until then, you can use your moomooz credit whenever! Moomooz credit cannot be exchanged into cash in any case. You can check the amount of credit you have by clicking on the “Account” tab.

We deliver to the US. Please contact help@moomooz.com for further guidance.

MooMooz currently offers free shipping on all orders above $49. For orders below $49, we offer a flat rate shipping charge of $25 so that packages are delivered to your door in 3-10 business days.

It normally takes up to 3-10 business days for your package to be delivered. However, we might face unexpected delays to get your packages ready. If there are delays for more than 6 business days from the day of your order, we will reach out to you to sort out how we should process your package.

All orders over $49 will be eligible for free shipping. For orders below $49, we offer a flat rate shipping charge of $25.

Once your package has shipped, you can always check the delivery status of your order with the tracking number provided by the courier. This information is available under “My Orders,” shown when clicking on the “Account” tab. Please contact the courier directly for more details regarding the delivery status of your order.

You must inspect the state of your received items in the presence of the deliverer and make any notes in case of partial or total deterioration of your items on delivery. If not, the product is considered to be accepted and cannot be the subject of any dispute concerning its damage upon delivery. You must notify our customer service within 2 business days at help@moomooz.com. We will try to help you as fast as we can, with the sincerest hearts.

Returned products must be intact, in perfect condition for resale, and in their original packaging. They cannot have been worn, used or to have even the slightest damage. All returned items must be perfectly clean. If a returned item is damaged, have missing parts, or have deteriorated original packaging, it will not be refunded. All returns are FREE.

You must notify us through Contact Form regarding the item you wish to return within 14 calendar days from the date on the receipt of the item. Once we have provided you a return authorization number, you must return the item as soon as possible, which cannot exceed 14 calendar days from the receipt of the item you wish to return.

Please note that you must make returns using an insured mail service. We are not responsible for items which we do not receive.

You may be advised to send your returns to our customer service center at:

MooMooz Customer Service
6940 Aragon Cir. Suite 11
Buena Park, CA 90620, USA

Moomooz would love to hear from you. We wish this FAQs page can be some help. If your question is still not answered, you are more than welcome to reach us by filling in the form or by emailing us to help@moomooz.com. Your time and feelings are very precious to us!

We never want you to miss out on anything! Follow our Instagram account or subscribe to our mailing list to receive the latest moomooz news.

You can access our Terms of service directly at the bottom of our checkout page.

Your ideas are always welcome! Please send an email at help@moomooz.com or message us on Instagram. We will strive to reflect your ideas and feedback as best as we can.