All returns and exchanges are FREE.

You may request a return or exchange of your purchased products by emailing us at help@moomooz.com. Returns and exchanges must be requested within 14 calendar days from the date on the receipt.

Once we receive your request, the MooMooz team will provide you with a return label. Please have your returns with your return label mailed to:

         MooMooz Customer Service
         6940 Aragon Cir. Suite 11
         Buena Park, CA 90620, USA

Returned products must be intact, in perfect condition for resale, and in their original packaging. They cannot have been worn, used or damaged. If a returned item is spoiled, have missing parts, or have deteriorated original packaging, it will not be refunded.

If there are no concerning issues regarding your returned products, you will be refunded within 14 business from the day we receive your returned products.

We wish to make every second of your experience with MooMooz pleasant and satisfactory. The MooMooz team will continue striving to provide you with the most convenient, wholehearted, and magical products and services. Please feel free to let us hear your opinions and ideas! We are always ready to listen. ♥